{"id":7453,"date":"2022-07-19T18:33:31","date_gmt":"2022-07-19T16:33:31","guid":{"rendered":"https:\/\/www.aventurineparis.com\/faq\/"},"modified":"2022-07-19T18:33:33","modified_gmt":"2022-07-19T16:33:33","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.aventurineparis.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">My account<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7480 my-account \"><span class=\"entry-title rich-snippet-hidden\">How do I create my account?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:05:14+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7480\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7480\" href=\"#collapse-1-7480\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I create my account?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7480\" aria-labelledby=\"faq_1-7480\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Click &#8220;my account&#8221;.<br \/>\nOn the login page, enter your email address and password.<br \/>\nFor your password to be valid, it must be at least 8 characters long, including an uppercase and a special character.<br \/>\nClick &#8220;I create my account&#8221; to complete your account. You will receive an email confirming your account creation. Your ID is required to identify you and place a secure order on our e-store.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7481 my-account \"><span class=\"entry-title rich-snippet-hidden\">How do I sign in to my account?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:06:38+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7481\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7481\" href=\"#collapse-1-7481\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I sign in to my account?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7481\" aria-labelledby=\"faq_1-7481\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Click &#8220;My Account&#8221;.<br \/>\nOn the login page, complete your email address and password.<br \/>\nClick &#8220;I sign in&#8221; to access your account.<br \/>\nIf you do not voluntarily disconnect from your session, you will remain in connected mode.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7482 my-account \"><span class=\"entry-title rich-snippet-hidden\">How do I change my personal information (Password, Shipping Address, etc.)?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:08:11+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7482\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7482\" href=\"#collapse-1-7482\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I change my personal information (Password, Shipping Address, etc.)?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7482\" aria-labelledby=\"faq_1-7482\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You need to sign in to your account and click &#8220;My personal information&#8221; to:<br \/>\n&#8211; change your email address<br \/>\n&#8211; change your password<br \/>\n&#8211; update your personal data<br \/>\nTo change your delivery and\/or billing addresses, you must click &#8220;My Address Book&#8221;, select the address and click &#8220;Change&#8221;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7483 my-account \"><span class=\"entry-title rich-snippet-hidden\">How do I find my ID or password?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:09:26+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7483\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7483\" href=\"#collapse-1-7483\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I find my ID or password?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7483\" aria-labelledby=\"faq_1-7483\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To find your password, click &#8220;my account&#8221; and then click &#8220;forgot password&#8221;. Enter your email address and a new password will be sent to you. You will be able to access your account and if you wish, customize your password by clicking on &#8220;my personal information&#8221;.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Wishlist<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7459 wishlist-en \"><span class=\"entry-title rich-snippet-hidden\">How to add my wishlist to my cart?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-19T18:43:11+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7459\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7459\" href=\"#collapse-2-7459\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to add my wishlist to my cart?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7459\" aria-labelledby=\"faq_2-7459\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Just click on the Add \u00ab to Cart \u00bb button. If an item is out of stock, it will not be added to your cart.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7460 wishlist-en \"><span class=\"entry-title rich-snippet-hidden\">How to create a wishlist?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-19T18:46:48+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7460\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7460\" href=\"#collapse-2-7460\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to create a wishlist?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7460\" aria-labelledby=\"faq_2-7460\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To put an item in your wishlist you must first log in to your account. Then, simply go to a product sheet, select the size or color you want and click on the &#8220;Add My List&#8221; button.<br \/>\nTo access your complete wishlist, you must click on &#8220;Wishlist&#8221; in the space &#8220;My Account&#8221;.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7461 wishlist-en \"><span class=\"entry-title rich-snippet-hidden\">How does a wishlist work?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-19T18:47:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7461\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7461\" href=\"#collapse-2-7461\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does a wishlist work?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7461\" aria-labelledby=\"faq_2-7461\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The wishlist allows you to select one or more items that you want to buy later or to share them with your friends by email or on social networks. The wishlist onlyallows you to preselect one or more items, but does not allow you to set aside products.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-3 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Order Tracking<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-3 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-3 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-3 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-3 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-3 .panel-title a:not(:hover){}.fusion-accordian  #accordian-3 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-3 .panel-title a:hover,.fusion-accordian #accordian-3 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-3 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-3.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-3\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7484 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">How do I know if my order has been validated?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:11:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-7484\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-7484\" href=\"#collapse-3-7484\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I know if my order has been validated?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-7484\" aria-labelledby=\"faq_3-7484\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>After you have validated your order and proceeded to payment, a confirmation page appears with your order number. A confirmation e-mail is then sent to the email address registered at the time of your purchase. This is a summary of the nature of your order: product(s), quantity, price(s), method of payment and delivery address. You can also find the details of your order by signing in \u00ab my \u00bb account and clicking on the topic \u00ab order tracking \u00bb.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7485 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">Can I change or cancel my current order?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-03T17:52:26+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-7485\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-7485\" href=\"#collapse-3-7485\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change or cancel my current order?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-7485\" aria-labelledby=\"faq_3-7485\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Once validated, your order cannot be modified or canceled. Please check it before switching to secure payment. By clicking \u00abpay for my order\u00bb you accept without reservation the Terms and Conditions of Sale of Aventurine. Furthermore, we cannot add an item to an order already paid for.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7486 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">Can I add gift wrapping and a message?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:15:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-7486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-7486\" href=\"#collapse-3-7486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add gift wrapping and a message?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-7486\" aria-labelledby=\"faq_3-7486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you wish to offer a gift, please specify it when validating your cart. You can leave a message in the space reserved for this purpose and specify that you want a gift package. Gift packaging is free.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7487 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">I still haven\u2019t received my order, is that normal?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:16:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_3-7487\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-3\" data-target=\"#collapse-3-7487\" href=\"#collapse-3-7487\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I still haven\u2019t received my order, is that normal?<\/div><\/a><\/h4><\/div><div id=\"collapse-3-7487\" aria-labelledby=\"faq_3-7487\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Verify that your order has been validated and that you have received a confirmation email. An email was sent to you to inform you of the departure of your order. If after 8 days you still haven\u2019t received anything and no notification of passage has been filed in your mailbox, contact customer service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-4 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Payment<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-4 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-4 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-4 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-4 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-4 .panel-title a:not(:hover){}.fusion-accordian  #accordian-4 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-4 .panel-title a:hover,.fusion-accordian #accordian-4 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-4 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-4.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-4\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7488 payment \"><span class=\"entry-title rich-snippet-hidden\">What are the payment methods accepted by Aventurine?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:17:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-7488\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-7488\" href=\"#collapse-4-7488\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the payment methods accepted by Aventurine?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-7488\" aria-labelledby=\"faq_4-7488\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Aventurine accepts the following payment methods:<br \/>\n&#8211; By credit card: CB, VISA and MASTERCARD<br \/>\n&#8211; PAYPAL<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7489 payment \"><span class=\"entry-title rich-snippet-hidden\">Is online payment secure?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:18:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-7489\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-7489\" href=\"#collapse-4-7489\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is online payment secure?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-7489\" aria-labelledby=\"faq_4-7489\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The transactions made on www.aventurineparis.com are secured by the payment system of our partner BRED. All information exchanged to process the payment is encrypted using SSL, with 3D Secure authentication. This data cannot be detected, intercepted or used by third parties. They are not stored on our computer systems.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7490 payment \"><span class=\"entry-title rich-snippet-hidden\">I did not receive a confirmation email after my online payment by CB?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:19:36+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-7490\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-7490\" href=\"#collapse-4-7490\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I did not receive a confirmation email after my online payment by CB?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-7490\" aria-labelledby=\"faq_4-7490\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you still have not received a confirmation email within 5 minutes of the validation of your payment by CB, please contact our customer service.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7491 payment \"><span class=\"entry-title rich-snippet-hidden\">My payment was refused?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:20:28+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_4-7491\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-4\" data-target=\"#collapse-4-7491\" href=\"#collapse-4-7491\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">My payment was refused?<\/div><\/a><\/h4><\/div><div id=\"collapse-4-7491\" aria-labelledby=\"faq_4-7491\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Your payment may have been declined for a number of reasons: an error in entering your bank account information, a possible threshold that would block payment authorization, etc. First check this information and then try again.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-5 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-5 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Delivery<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-5 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-5 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-5 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-5 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-5 .panel-title a:not(:hover){}.fusion-accordian  #accordian-5 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-5 .panel-title a:hover,.fusion-accordian #accordian-5 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-5 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-5.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-5\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7492 delivery \"><span class=\"entry-title rich-snippet-hidden\">In which countries can you be delivered?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-03T17:59:15+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-7492\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-7492\" href=\"#collapse-5-7492\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In which countries can you be delivered?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-7492\" aria-labelledby=\"faq_5-7492\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Metropolitan France: <\/strong>Metropole, Corsica, Monaco.<br \/>\n<strong>DOM-TOM: <\/strong>Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin. <strong><br \/>\nEurope:<\/strong> Switzerland, Belgium, Luxembourg, Germany, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden.<br \/>\n<strong>World: <\/strong>United Kingdom<br \/>\n<strong>North America: <\/strong>United States, Canada<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7493 delivery \"><span class=\"entry-title rich-snippet-hidden\">What are the shipping methods and rates?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-04T16:56:39+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-7493\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-7493\" href=\"#collapse-5-7493\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the shipping methods and rates?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-7493\" aria-labelledby=\"faq_5-7493\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Click and collect : free<\/strong><br \/>\nDelivery by click &amp; collect (shops in Nice and Aix-en-Provence): 48-hour delay (Monday to Saturday excluding public holidays). You will receive an email when your package is ready in store. You have 30 days to withdraw your parcel, which will be delivered to you against signature after presentation of the email and an identity document. If you designate another person to withdraw your order, that person must present your identity card and his or her own.<\/p>\n<p><strong>Standard delivery by Colissimo:<\/strong><br \/>\n<strong>In metropolitan France, Corsica, Monaco: Standard delivery by Colissimo with signature 6\u20ac.<\/strong> Delivery is free from 80\u20ac of purchases.<br \/>\n<strong>In the DOMTOM<\/strong> (Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin): Standard delivery by Colissimo with signature 13\u20ac.<br \/>\n<strong>In Europe:<\/strong> Standard delivery by Colissimo with signature 11\u20ac. Delivery is free from 80\u20ac of purchases.<br \/>\n<strong>In the United Kingdom:<\/strong> Standard delivery by Colissimo with signature 13\u20ac.<br \/>\n<strong>North America, United States, Canada: <\/strong> Standard delivery by colissimo with signature 31\u20ac.<\/p>\n<p>For orders outside France, when the package intended for export reaches its destination, the consignee will be responsible for paying the customs duties or taxes that apply to the country of destination.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7494 delivery \"><span class=\"entry-title rich-snippet-hidden\">What are the delivery times?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-04T16:58:49+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-7494\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-7494\" href=\"#collapse-5-7494\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the delivery times?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-7494\" aria-labelledby=\"faq_5-7494\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In metropolitan France, Corsica and Monaco, deliveries are made within 2 to 4 working days.<br \/>\nIn the DOMTOM, deliveries are made from 5 working days, from Monday to Saturday morning, excluding public holidays.<br \/>\nIn Europe and England, deliveries are made from 3 working days, Monday to Saturday morning, excluding public holidays.<br \/>\nIn USA and Canada deliveries are made from 6\/7 working days, Monday to Saturday morning.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7495 delivery \"><span class=\"entry-title rich-snippet-hidden\">Is it possible to track the delivery of my order?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:33:00+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-7495\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-7495\" href=\"#collapse-5-7495\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to track the delivery of my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-7495\" aria-labelledby=\"faq_5-7495\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can track your package in your customer area as soon as your order is delivered to Colissimo.<br \/>\nA tracking number of your package will be sent to the email address registered at the time of your order. In case you do not have a tracking number, we invite you to contact our customer service who can inform you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7496 delivery \"><span class=\"entry-title rich-snippet-hidden\">What happens if the parcel is not delivered?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:34:37+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_5-7496\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-5\" data-target=\"#collapse-5-7496\" href=\"#collapse-5-7496\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if the parcel is not delivered?<\/div><\/a><\/h4><\/div><div id=\"collapse-5-7496\" aria-labelledby=\"faq_5-7496\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Standard delivery by Colissimo:<\/strong><br \/>\nIn case of absence during delivery, your parcel will be delivered to the post office indicated on the notice of passage deposited in your mailbox. Your parcel will be kept for a period of 15 calendar days from the day after the day of filing of the transit notice. After this period, the package will be returned to us, in which case we invite you to contact the customer service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-6 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-6 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Return<\/h2><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-6 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-6 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-6 .panel-title a .fa-fusion-box{ color: #5d6492;}.fusion-accordian  #accordian-6 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-6 .panel-title a:not(:hover){}.fusion-accordian  #accordian-6 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-6 .panel-title a:hover,.fusion-accordian #accordian-6 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-6 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-6.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-6\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7497 return \"><span class=\"entry-title rich-snippet-hidden\">Return Policy<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:39:00+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_6-7497\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-7497\" href=\"#collapse-6-7497\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Return Policy<\/div><\/a><\/h4><\/div><div id=\"collapse-6-7497\" aria-labelledby=\"faq_6-7497\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You have 30 days to return your product from the date of receipt of the package. You must contact Aventurine by email (email link) within 30 days of receiving the order. Returned products must be unworn, undamaged and returned in their original packaging. Products returned, including incomplete, damaged, worn items, will not be returned.<br \/>\nThe exception to the right of return:<br \/>\n&#8211; For hygiene reasons, the return of earrings is not accepted.<br \/>\nIf your return is due to an error on our part or to a defective product, we ask you to report the problem within 15 days, you will have the opportunity to exchange your item, within the limit of available stocks. The return and return costs would then be borne by Aventurine. We<br \/>\nwill send you a Colissimo prepaid return label. We are not able to provide you with a return label for your overseas trip, but you will be reimbursed for your return costs.<br \/>\nIn case the return concerns another reason, the costs will be at your expense. Your return must be sent to:<br \/>\nAventurine SAV<br \/>\n32, rue Espariat<br \/>\n13100 Aix-en-Provence<br \/>\nFrance<\/p>\n<p>Aventurine will refund you within 10 days after receiving the products. Items that do not meet your expectations should be returned to us in new condition.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7498 return \"><span class=\"entry-title rich-snippet-hidden\">How to return an article?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:40:13+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_6-7498\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-6\" data-target=\"#collapse-6-7498\" href=\"#collapse-6-7498\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How to return an article?<\/div><\/a><\/h4><\/div><div id=\"collapse-6-7498\" aria-labelledby=\"faq_6-7498\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For orders with delivery in Colissimo.<br \/>\nSimply write us an email to let us know and return the article to us only at the address below. We recommend that you keep your proof of mailing.<br \/>\nAventurine SAV<br \/>\n32 rue Espariat<br \/>\n13100 Aix-en-Provence<br \/>\nFrance<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-7 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30px;margin-bottom:20px;width:100%;max-width:50px;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-7 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-bottom-small:10px;\"><h2 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:25;line-height:1.26;\">Contact us<\/h2><\/div><script type=\"text\/javascript\">(function($) {\n \n    $(document).ready (function() {\n        \/\/ get the faq id\n        var faqId = window.location.hash;\n        if($(faqId).length > 0) {\n            \/\/ faq id exists, open it by adding the 'in' class\n            $(faqId).addClass( \"in\" );\n        }\n    });\n    $( window ).on( \"load\", function() {\n        var faqId = window.location.hash;\n        if($(faqId).length > 0) {\n            \/\/ get the mid position of the screen\n            var windowMidPos = $(window).height() \/ 2;\n            $('html, body').animate({\n               scrollTop: $(faqId).offset().top - windowMidPos\n               }, 'slow'\n            );\n        }\n    });\n    \n})( jQuery );\n<\/script><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7453","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7453","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/comments?post=7453"}],"version-history":[{"count":2,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7453\/revisions"}],"predecessor-version":[{"id":7455,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7453\/revisions\/7455"}],"wp:attachment":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/media?parent=7453"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}