{"id":7502,"date":"2022-07-20T18:47:22","date_gmt":"2022-07-20T16:47:22","guid":{"rendered":"https:\/\/www.aventurineparis.com\/order-tracking\/"},"modified":"2022-07-20T18:47:23","modified_gmt":"2022-07-20T16:47:23","slug":"order-tracking","status":"publish","type":"page","link":"https:\/\/www.aventurineparis.com\/en\/order-tracking\/","title":{"rendered":"Order Tracking"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:30PX;--awb-padding-bottom:0PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30PX;margin-bottom:20px;width:100%;max-width:50PX;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#666666;--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-bottom-small:10px;--awb-font-size:25px;\"><h1 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:1px;font-size:1em;--fontSize:25;line-height:1.2;\">DELIVERY<\/h1><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: #5e6593;}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-1\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7492 delivery \"><span class=\"entry-title rich-snippet-hidden\">In which countries can you be delivered?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-03T17:59:15+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7492\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7492\" href=\"#collapse-1-7492\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In which countries can you be delivered?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7492\" aria-labelledby=\"faq_1-7492\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Metropolitan France: <\/strong>Metropole, Corsica, Monaco.<br \/>\n<strong>DOM-TOM: <\/strong>Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin. <strong><br \/>\nEurope:<\/strong> Switzerland, Belgium, Luxembourg, Germany, Austria, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden.<br \/>\n<strong>World: <\/strong>United Kingdom<br \/>\n<strong>North America: <\/strong>United States, Canada<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7493 delivery \"><span class=\"entry-title rich-snippet-hidden\">What are the shipping methods and rates?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-04T16:56:39+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7493\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7493\" href=\"#collapse-1-7493\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the shipping methods and rates?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7493\" aria-labelledby=\"faq_1-7493\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Click and collect : free<\/strong><br \/>\nDelivery by click &amp; collect (shops in Nice and Aix-en-Provence): 48-hour delay (Monday to Saturday excluding public holidays). You will receive an email when your package is ready in store. You have 30 days to withdraw your parcel, which will be delivered to you against signature after presentation of the email and an identity document. If you designate another person to withdraw your order, that person must present your identity card and his or her own.<\/p>\n<p><strong>Standard delivery by Colissimo:<\/strong><br \/>\n<strong>In metropolitan France, Corsica, Monaco: Standard delivery by Colissimo with signature 6\u20ac.<\/strong> Delivery is free from 80\u20ac of purchases.<br \/>\n<strong>In the DOMTOM<\/strong> (Guadeloupe, Martinique, French Guiana, Reunion, Saint Barthelemy, Saint Martin): Standard delivery by Colissimo with signature 13\u20ac.<br \/>\n<strong>In Europe:<\/strong> Standard delivery by Colissimo with signature 11\u20ac. Delivery is free from 80\u20ac of purchases.<br \/>\n<strong>In the United Kingdom:<\/strong> Standard delivery by Colissimo with signature 13\u20ac.<br \/>\n<strong>North America, United States, Canada: <\/strong> Standard delivery by colissimo with signature 31\u20ac.<\/p>\n<p>For orders outside France, when the package intended for export reaches its destination, the consignee will be responsible for paying the customs duties or taxes that apply to the country of destination.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7494 delivery \"><span class=\"entry-title rich-snippet-hidden\">What are the delivery times?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-04T16:58:49+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7494\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7494\" href=\"#collapse-1-7494\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What are the delivery times?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7494\" aria-labelledby=\"faq_1-7494\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>In metropolitan France, Corsica and Monaco, deliveries are made within 2 to 4 working days.<br \/>\nIn the DOMTOM, deliveries are made from 5 working days, from Monday to Saturday morning, excluding public holidays.<br \/>\nIn Europe and England, deliveries are made from 3 working days, Monday to Saturday morning, excluding public holidays.<br \/>\nIn USA and Canada deliveries are made from 6\/7 working days, Monday to Saturday morning.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7495 delivery \"><span class=\"entry-title rich-snippet-hidden\">Is it possible to track the delivery of my order?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:33:00+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7495\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7495\" href=\"#collapse-1-7495\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Is it possible to track the delivery of my order?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7495\" aria-labelledby=\"faq_1-7495\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can track your package in your customer area as soon as your order is delivered to Colissimo.<br \/>\nA tracking number of your package will be sent to the email address registered at the time of your order. In case you do not have a tracking number, we invite you to contact our customer service who can inform you.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7496 delivery \"><span class=\"entry-title rich-snippet-hidden\">What happens if the parcel is not delivered?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:34:37+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-7496\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-7496\" href=\"#collapse-1-7496\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What happens if the parcel is not delivered?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-7496\" aria-labelledby=\"faq_1-7496\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p><strong>Standard delivery by Colissimo:<\/strong><br \/>\nIn case of absence during delivery, your parcel will be delivered to the post office indicated on the notice of passage deposited in your mailbox. Your parcel will be kept for a period of 15 calendar days from the day after the day of filing of the transit notice. After this period, the package will be returned to us, in which case we invite you to contact the customer service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0PX;--awb-padding-bottom:30PX;--awb-background-color:#fafafa;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-align-content-flex-start fusion-flex-content-wrap\" style=\"max-width:1320.8px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-padding-bottom:0PX;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:25px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-margin-bottom-medium:0px;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-center fusion-content-layout-column\"><div class=\"fusion-separator\" style=\"align-self: flex-start;margin-right:auto;margin-top:30PX;margin-bottom:20px;width:100%;max-width:50PX;\"><div class=\"fusion-separator-border sep-single sep-solid\" style=\"--awb-height:20px;--awb-amount:20px;--awb-sep-color:#cccccc;border-color:#cccccc;border-top-width:3px;\"><\/div><\/div><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:#666666;--awb-margin-top:0px;--awb-margin-bottom:30px;--awb-margin-bottom-small:10px;--awb-font-size:25px;\"><h1 class=\"fusion-title-heading title-heading-left md-text-align-center sm-text-align-center fusion-responsive-typography-calculated\" style=\"margin:0;letter-spacing:1px;font-size:1em;--fontSize:25;line-height:1.2;\">ORDER TRACKING<\/h1><\/div><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-2 .fusion-panel { border-color:rgba(40,45,51,0.1); }.fusion-faqs-wrapper #accordian-2 .fusion-panel:hover{ border-color: rgba(40,45,51,0.1); }.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box:before{ font-size: 14px;width: 14px;}.fusion-accordian #accordian-2 .panel-title a .fa-fusion-box{ color: #5e6593;}.fusion-accordian  #accordian-2 .panel-title a{font-family:\"Work Sans\";font-style:normal;font-weight:300;}.fusion-accordian  #accordian-2 .panel-title a:not(:hover){}.fusion-accordian  #accordian-2 .toggle-content{font-family:\"Work Sans\";font-style:normal;font-weight:400;}.fusion-accordian #accordian-2 .panel-title a:hover,.fusion-accordian #accordian-2 .panel-title a.hover { color: #181b20;}.fusion-faq-shortcode .fusion-accordian #accordian-2 .fusion-toggle-boxed-mode:hover .panel-title a { color: #181b20;}.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-2.fusion-toggle-icon-unboxed .panel-title a.hover .fa-fusion-box { color: #181b20; }<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group  fusion-toggle-icon-unboxed\" id=\"accordian-2\"><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7484 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">How do I know if my order has been validated?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:11:55+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7484\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7484\" href=\"#collapse-2-7484\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I know if my order has been validated?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7484\" aria-labelledby=\"faq_2-7484\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>After you have validated your order and proceeded to payment, a confirmation page appears with your order number. A confirmation e-mail is then sent to the email address registered at the time of your purchase. This is a summary of the nature of your order: product(s), quantity, price(s), method of payment and delivery address. You can also find the details of your order by signing in \u00ab my \u00bb account and clicking on the topic \u00ab order tracking \u00bb.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7485 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">Can I change or cancel my current order?<\/span><span class=\"updated rich-snippet-hidden\">2023-01-03T17:52:26+01:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7485\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7485\" href=\"#collapse-2-7485\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I change or cancel my current order?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7485\" aria-labelledby=\"faq_2-7485\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Once validated, your order cannot be modified or canceled. Please check it before switching to secure payment. By clicking \u00abpay for my order\u00bb you accept without reservation the Terms and Conditions of Sale of Aventurine. Furthermore, we cannot add an item to an order already paid for.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7486 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">Can I add gift wrapping and a message?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:15:03+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7486\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7486\" href=\"#collapse-2-7486\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can I add gift wrapping and a message?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7486\" aria-labelledby=\"faq_2-7486\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you wish to offer a gift, please specify it when validating your cart. You can leave a message in the space reserved for this purpose and specify that you want a gift package. Gift packaging is free.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel fusion-toggle-no-divider panel-default fusion-faq-post fusion-faq-post-7487 order-tracking \"><span class=\"entry-title rich-snippet-hidden\">I still haven\u2019t received my order, is that normal?<\/span><span class=\"updated rich-snippet-hidden\">2022-07-20T18:16:30+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_2-7487\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-2\" data-target=\"#collapse-2-7487\" href=\"#collapse-2-7487\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I still haven\u2019t received my order, is that normal?<\/div><\/a><\/h4><\/div><div id=\"collapse-2-7487\" aria-labelledby=\"faq_2-7487\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Verify that your order has been validated and that you have received a confirmation email. An email was sent to you to inform you of the departure of your order. If after 8 days you still haven\u2019t received anything and no notification of passage has been filed in your mailbox, contact customer service.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-7502","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/comments?post=7502"}],"version-history":[{"count":2,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7502\/revisions"}],"predecessor-version":[{"id":7504,"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/pages\/7502\/revisions\/7504"}],"wp:attachment":[{"href":"https:\/\/www.aventurineparis.com\/en\/wp-json\/wp\/v2\/media?parent=7502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}